Contact LUMA LAB

Welcome

At LUMA LAB, we greatly appreciate your interest in our work. We understand the vital role that communication plays in fostering an environment of innovation and creativity. It is through your input, questions, and feedback that we are able to continuously refine our products and services, and to develop new ideas that push the boundaries of digital art, tech, and design.

We believe that great communication is the foundation of any successful relationship. That's why we're committed to making it as easy as possible for you to reach out to us. Whether you have a product inquiry, need technical support, or simply want to share your thoughts and ideas, we're here to listen.

Contact Information

For all your needs and inquiries, the most direct way to reach us is through our email: info@luma-lab.com. We understand the importance of a swift and reliable communication line, and we’re dedicated to ensuring that every inquiry is given the attention it deserves.

Please be informed that we currently do not provide phone support, but rest assured that all emails sent to info@luma-lab.com will be addressed promptly and thoroughly. For general inquiries and feedback, email allows us to provide comprehensive responses and to direct your messages to the right teams within LUMA LAB.

Contact Form Instructions

If you prefer, you can also reach us through our contact form. Please ensure to fill out all the required fields, including your name, email, and the nature of your inquiry. Providing a detailed message will help us understand your needs and respond more effectively. Upon submission, you will receive an automated confirmation email acknowledging that we have received your message.

Please note that our contact form is a secure and efficient way to communicate with us. All information submitted through the form is treated with utmost confidentiality and is used solely to address your queries and provide you with the best possible service.

Business Hours

LUMA LAB operates from Monday to Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST). During these hours, our dedicated team is available to respond to your inquiries and provide support as necessary.

Please note that inquiries received outside of these hours will be attended to on the next business day. We appreciate your understanding and patience, and we assure you that we will do our best to address all inquiries as quickly and efficiently as possible.

Response Time

We pride ourselves on our commitment to providing prompt and efficient service. We typically respond to all inquiries within 24 to 48 hours during business days. However, please note that the response time may vary depending on the complexity of the inquiry and the volume of requests we are handling at the time.

For urgent matters, we recommend marking your email as 'Urgent' in the subject line. This will help us prioritize your message. If you haven’t received a response within 2 business days, please feel free to send a follow-up email.

Alternative Contact Methods

While email and our contact form are the most direct methods of reaching us, we also maintain a presence on various social media platforms. Feel free to connect with us there for updates, news, and other information.

Please keep in mind that for detailed inquiries, especially those requiring confidential information, we recommend using our email or contact form. This will ensure your message is received by the appropriate team and handled with the necessary privacy and care. Thank you for your understanding and cooperation.